14 July 2009

quality control: McDonald's iced mochas

Yesterday, McDonald's gave away free 7 oz. samplings of their iced mocha, in which we partook. Four times. No, we did not mooch, we were testing for quality control. Are all McDonald's associates at various locations equally enthusiastic on "mixology"? Will the comfort of seeing chain restaurants everywhere with the knowledge that no matter where we are, we will be able to get the same exact item prove to be true?

First Micky D's we hit up was the 4711 Miami St, South Bend, IN location. The drink comes in a miniature version of their regular size, which I think is cute. I also think I'm going to order a "short" at SBUX whenever I get a flavored beverage from now on. First sip resulted in a note of edge from the espresso, followed by a chocolaty sweetness that blended together as it should. The drink was chilled enough to make the flavors stand out properly, as well. Nice job.

Next stop was the 416 N Michigan St, South Bend, IN location, two from the hospital and the closest to Notre Dame, not to mention where anyone downtown would go if they wanted their fast food fix. After which they could proceed to the hospital. I actually got out to get mine this time, and they were not prepared to place our order. What I mean is that if you are having a free giveaway, you should be set up, but they had to search for cups and other ingredients. Fail.
Back in the car, after a picture, it became clear that the punk hadn't any clue how to follow instructions. Way too sweet, and the chocolate tasted powdery. Here is where we got into a banter over how our iced mochas tasted, me saying it was too sweet and didn't have any espresso taste, her saying it didn't have any sweetness and just tasted of espresso, me saying that she's wrong, it's too sweet. Then we switched cups and realized that these were not made the same. Fail again. Fail representation of the impeccable McDonald's standards.

Third stop was at 52665 State Road 933, South Bend, IN, another place out of towners might stop at. The landscape at this location was lovely. Again, though, for being almost empty, they were not prepared to mix these up and had to go on a search for cups, and they were out of the cups for the iced version.

There could not have been a worse iced mocha than the last one, and luckily this wasn't. But it wasn't iced enough so it was like drinking a lukewarm hot mocha latte. Seriously, this is getting troubling.

On the plus side, this was the only location where we were asked whether or not we wanted whole or nonfat milk. This did not, however, make up for the wait, but it was interesting to note.

Final stop on our research took us to the 5704 Grape Rd, Mishawaka, IN location. I think. Anyway, the lady who asked us what we wanted kind of gave us a face when she realized we weren't actually ordering anything. Hahah. This one didn't quite have enough chocolate sweetness, but it was the closest to the first iced mocha.

So there you go, not all iced mochas are made equal. You'll be lucky if you get something drinkable the next time you pull up to a McDonald's with a craving, and this will probably, hopefully, be in the back of your mind.

Hand model



  1. The comparisons are quite interesting!! I hope you'll do more investigations like this - it's fun and informative :-)

  2. wow, now that's alot of coffee! but interesting comparison :)

  3. Lol, i love that, quality control!

  4. Hahaha I love how you had to experiment with this... like it really twisted your arm to get coffee :)

    Interesting to see that really only one was the clear winner. And who scrounges for cups like that on a giveaway day? Weird.

  5. Simply not drinking iced mochas will remove all of this stress from your life! ;P

    Now if you could only do a quality control test of the french fries! I hate that some McD's will give you a half-empty container of fries, and some look like they threw an entire extra scoop of fries into the bottom of the bag!!

  6. Excellent read, I just passed this onto a colleague who was doing a little research on that. And he actually bought me lunch because I found it for him smile So let me rephrase that: Thanks for lunch!


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